Suspended Account in AIM Service
If you receive the message "Suspended Account" when trying to sign on to the AOL® Instant Messenger (AIM®) service, it means your AIM® screen name has been suspended. There are several reasons why you may have received this message:
- AIM® screen names may have been blocked due to a violation of the Terms of Service, such as the sending of unsolicited bulk communications.
- AIM screen names that have been identified as under the age of 13 may not use the AIM service. If you have incorrectly entered your birth date, you may use a credit card to complete the age verification process. A fee of 1 dollar will be charged and refunded, which will appear on the credit card statement.
- AOL® screen names that have been cancelled can no longer sign in to the AIM service. This includes all master and secondary screen names of the cancelled account.
- AOL screen names may have been blocked due to outstanding billing issues with either the AOL® account or an AOL® Premium paid service. Please sign on with the AOL® software or go to http://bill.aol.com for additional instructions to resolve outstanding billing issues.
- AOL screen names may have been blocked due to a violation of the Terms of Service. Please sign on with the AOL software for additional instructions.
- AOL screen names that have Parental Controls set to block instant messages, or that are in the Kid's Only age category are blocked from using the AIM service. To change this setting, the master screen name on the AOL account needs to go to AOL® Keyword: Parental Controls. Adjust the settings on the affected screen name to allow instant messages and ensure that the age category is set to Young Teen (13 - 15), Mature Teen (16 - 17), or General (18 and older).
- For additional support, please Contact Us.
