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AIM Home > Get Help > Using AIM > Macintosh

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Q: |
I am not able to establish a Talk connection with my buddy.
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| A: |
1.) Talk connections will not work if one buddy is behind a firewall (a security measure used by offices, schools, etc.) and the other buddy is not behind the same firewall.
2.) Talk connections will not work unless both users have the latest version of AIM.
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Q: |
I am having trouble hearing my buddy.
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| A: |
1.) Make sure that neither you nor your buddy is simultaneously using any other audio software.
2.) Make sure that your system audio output levels are high enough:
While in a Talk session with a buddy, move the Incoming Level volume slider all the way to the right.
Raise your system's Sound Out Level, using the Monitors & Sound control panel or the Sound control panel.
Try increasing the volume control on your actual speakers.
Make sure that you can easily hear audio in all of your other applications. If you can hear it in your other applications, then you should be able to hear it in AIM.
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Q: |
Other users are having trouble hearing me.
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| A: |
1.) Make sure that neither you nor your buddy is simultaneously using any other audio software.
2.) Make sure that your microphone input level is high enough:
While in a Talk session with a buddy, move the Outgoing Level volume slider all the way to the right.
3.) Check to see if the problem lies with AIM, rather than a configuration problem with your system:
a.) Open the Monitors & Sound control panel or the Sound control panel, and go into the Sound category.
b.) In the Sound Input section, make sure that Microphone is chosen, and check the "Listen" checkbox.
c.) Blow into your microphone. You should hear the sound coming out of your speakers. If not, there is a problem with your hardware or operating system configuration
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Q: |
When I speak, I hear my own voice echoed back.
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| A: |
This is very likely caused by your buddy listening to you with normal speakers, instead of headphones. When your voice comes out of your buddy's speakers, it goes back into your buddy's microphone, and you hear it a second later. The solution is for your buddy to use headphones and turn off the normal speakers.
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