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FAQ about AIM and other instant messaging applications

	Q: After I upgraded to the new version of AIM, I was no longer able to sign on, even after trying different screen names?
	A:	This is most likely an issue with the personal firewall software on your computer. Many firewalls need to be configured to allow upgraded software to connect to the Internet because they can't be sure that the program is the same. Try temporarily shutting down the firewall to determine if it's the culprit. If AIM is able to login with the firewall disabled, follow the documentation for your firewall software in order to add the new version of AIM to the firewall's list of permitted applications.
	Q: After installing MSN Instant Messenger, AIM no longer starts up automatically when I turn on my computer. What is causing this?
	A:	The Microsoft Network (MSN) Instant Messenger installer has turned off your AIM option to start automatically when you turn on your computer. To turn this feature back on, go into General preferences in AIM and enable the Start AIM when Windows starts option.
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